Refund policy

At Shecura, we want you to feel confident with every purchase. If something isn’t right, we’re here to help and will do our best to make the process simple and fair.

1. 30-Day Return Window

You can request a return within 30 days of receiving your order.

To be eligible:

  • Items should be unused and in original condition
  • Original packaging is preferred
  • Proof of purchase is required

If your item doesn’t fully meet these conditions, feel free to contact us — we’ll always try to find a reasonable solution.

Return Address

If you need to return a product, please send it to the following address:

Van Maanenkade 83
2516LM The Hague
The Netherlands

Please ensure that all returns are securely packaged and include your order number to help us process your request quickly and efficiently.

2. How to Request a Return

To start a return, please contact us at:

Email: info@shecura.com

Include:

  • Your order number
  • Reason for return
  • Photos (if the item is damaged or incorrect)

We aim to respond within 24 hours and will guide you through the next steps.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Once confirmed, we will:

  • Send a replacement at no cost, or
  • Issue a full refund

We’ll make sure the issue is resolved quickly and fairly.

4. Return Shipping

  • If the return is due to our error (damaged, defective, or wrong item), we will cover the cost
  • For change-of-mind returns, return shipping costs may apply

We recommend using a tracked shipping method for safe returns.

5. Refund Process

After we receive and inspect your return:

  • We will notify you of the approval status
  • Approved refunds are processed within 10 business days
  • Refunds are issued to your original payment method

Please note: original shipping fees are non-refundable unless the return is due to our mistake.

6. Exchanges

If you need a replacement or exchange, simply contact us. We’ll do our best to arrange it quickly and smoothly.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your payment provider
  • If needed, email us at info@shecura.com and we’ll assist you

8. Non-Returnable Items

At Shecura, we want you to shop with confidence. All items are eligible for return within 30 days of delivery.

To qualify for a return:

  • The item must be unused and in original condition
  • Original packaging is preferred
  • Proof of purchase is required

We aim to make returns simple and fair. If your item does not fully meet these conditions, feel free to contact us — we will always do our best to assist you.

We apply a restricted fee of 10% on applicable transactions, depending on the specific conditions and service requirements.

If you’re unsure, feel free to contact us before returning your item.

9. Contact Information

Business Name: Shecura
Business Number: 94040389
VAT Number: NL004289787B27
Address: Van Maanenkade 83, 2516LM The Hague, Netherlands
Phone: +31617588937
Email: info@shecura.com

Business Hours:
Monday – Friday: 09:00 AM – 5:00 PM ( ET )
Saturday – Sunday: 11 AM - 4:00 PM ( ET )

We aim to respond within 24 hours.