Shipping policy
At Shecura, we are committed to providing a clear, transparent, and reliable shipping experience. This Shipping Policy explains how we process, ship, and deliver orders within the United States.
1. Shipping Locations
We currently ship only within the United States. Orders placed with delivery addresses outside the United States will not be processed.
2. Order Cut-Off Time
- Orders placed before 5:00 PM (ET) will be processed the same business day
- Orders placed after this time will be processed on the next business day
- Orders placed on weekends or public holidays will be processed on the next business day
3. Order Processing Time
- Processing time: 1–3 business days (Monday to Friday)
- Processing begins after the order cut-off time is applied
- During high-demand periods, processing times may be slightly extended
Once your order has been processed, it will be dispatched and you will receive a confirmation email.
4. Delivery Time
- Estimated delivery time: 5–10 business days after dispatch
Total estimated delivery time: 6–13 business days (processing + shipping)
Please note:
- Delivery times are estimates and not guaranteed
- Delays may occur due to carriers, weather, or unforeseen circumstances
5. Shipping Costs
- Shipping fees are clearly displayed at checkout before payment
- We may offer free shipping promotions when applicable
- No hidden charges will be added after checkout
6. Order Tracking
- All orders include tracking information
- A tracking number will be sent via email once your order has shipped
- Tracking updates may take 1–3 days to appear
7. Shipping Carriers
We use reliable shipping partners to deliver orders across the United States. The carrier may vary depending on location and availability.
8. Address Accuracy
Customers are responsible for providing correct shipping details.
- We are not responsible for issues caused by incorrect or incomplete addresses
- If you need to update your address, contact us immediately at
info@shecura.com
9. Failed Delivery & Returned Packages
If delivery fails due to incorrect address or refusal:
- The package may be returned to us
- Additional shipping fees may apply for reshipment
10. Lost, Stolen, or Delayed Packages
If your package is delayed, lost, or marked as delivered but not received:
- Contact the carrier first
- Then contact us at
info@shecura.com
We will assist you in resolving the issue.
11. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide your order number and photos
We will offer a replacement or full refund at no additional cost.
12. Multiple Shipments
Orders may be shipped in separate packages depending on product availability and logistics.
13. Customs, Duties & Taxes
Since we ship only within the United States, no customs duties or import taxes apply.
14. Delivery Responsibility
Once the order is handed to the carrier, delivery is managed by the shipping provider. However, we will assist you if any issues arise.
15. Compliance with Google Policies
We follow Google Merchant Center guidelines by ensuring:
- Transparent processing and delivery timelines
- Accurate shipping cost disclosure
- No misleading delivery claims
- Clear communication of policies
16. Contact Information
Business Name: Shecura
Business Number: 94040389
VAT Number: NL004289787B27
Address: Van Maanenkade 83, 2516LM The Hague, Netherlands
Phone: +31617588937
Email: info@shecura.com
Business Hours:
Monday – Friday: 09:00 AM – 5:00 PM ( ET )
Saturday – Sunday: 11 AM - 4:00 PM ( ET )
We aim to respond within 24 hours.